Error ID: 25471
No vial was found in the position defined in the method or sequence. When the needle carrier moves to a vial and the needle lowers into the vial, the position of the needle is monitored by an encoder behind the vial pusher. If no vial is present, the encoder detects an error and the message “missing vial” is generated.
Probable cause | Suggested actions | |
|---|---|---|
1 | No vial in the position defined in the method. | Install the sample vial in the correct position. Edit the method or sequence accordingly. |
2 | Defective needle assembly. | Exchange the needle assembly. |
3 | Sample container missing or not correctly installed. | Install the sample container correctly on the tray. |
base-id: 3803421195
id: 9007203058162187