Error ID: 34307
The ongoing transport movement is aborted because the transport assembly stepper motors are overheated.
Error ID: 34307,0 → Motor over temperature at x-axis
Error ID: 34307,1 → Motor over temperature at z-axis
Error ID: 34307,2 → Motor over temperature at theta-axis
Error ID: 34307,3 → Motor over temperature at gripper
Probable cause | Suggested actions | |
|---|---|---|
1 | Physical blockage. | Look for potential sources of physical blockage in the path of the gripper arm and eliminate them. Verify that no obstacle hinders the X-axis movement, for example, a vial that is stuck below the transport rods in the transport assembly body. Restart the sampler and observe if the problem persists. |
2 | Broken gripper. | Verify the correct functioning of the gripper using the Gripper Verification tool. Replace the gripper if needed. |
3 | Contaminated transport rods. | Inspect the X- and Z-axis transport rods and clean them if you observe contamination or dust accumulation on them. Use isopropanol and lint-free cloth for this purpose. |
4 | Misaligned gripper arm. | Verify the correct functioning of the gripper arm using the Gripper Verification and Injector Steps tools. If the gripper arm appears to be out of alignment, contact Agilent for more information. Verify that the alignment parameters are in the correct range and perform the Automatic Referencing if needed. |
5 | Potential hardware error. | Please contact your Agilent service representative. |
base-id: 3758290955
id: 27021601522513931