Error ID: 34309, 34313
The vial position defined in the method/sequence is invalid.
The error is also triggered when the source vial tray is not inserted during fetching a vial or returning it to the tray after sample injection. Do not remove the vial drawers the sampler is injecting or in the prerun or postrun state.
The vial drawers are automatically recognized by the reflection sensors on the transport assembly when they are installed in the Vialsampler. The vial drawers are distinguished based on the tag information on their rear side (white markers). If the information from the optical sensors is not in agreement with the vial position defined in the method/sequence, the ongoing analysis will be aborted and the respective error ID reported.
Error ID: 34309 → Invalid vial position
Error ID: 34313 → Invalid wash vial position
Probable cause | Suggested actions | |
|---|---|---|
1 | Missing vial tray. | Verify that the correct vial drawer type is installed and both drawers are pushed in. Restart the sampler and observe if the problem persists. |
2 | Missing tag information. | Verify that the white markers are still intact and not covered by dirt or dust. If necessary, clean the markers with isopropanol or replace the vial tray. |
3 | Misaligned gripper arm. | Verify the correct functioning of the gripper arm using the Gripper Verification and Injector Steps tools. If the gripper arm appears to be out of alignment, contact Agilent for more information. Verify that the alignment parameters are in the correct range and perform the Automatic Referencing if needed. |
4 | Potential hardware error. | Please contact your Agilent service representative. |
base-id: 3758461451
id: 18014402267943435