Needle Up/Down Failed Errors

Error ID: 34303, 34304

The upper or the bottom position of the needle arm is not found or the needle arm is unable to move.

Subpages

Probable cause	Suggested actions
1	Physical blockage.	Look for potential sources of physical blockage in the path of the needle arm and eliminate them. Verify the correct functioning of the needle arm by using the Injector Steps Lab Advisor tool. Restart the sampler and observe if the problem persists.
2	Potential hardware error.	Please contact your Agilent service representative.

Probable cause

Suggested actions

Physical blockage.

Look for potential sources of physical blockage in the path of the needle arm and eliminate them.

Verify the correct functioning of the needle arm by using the Injector Steps Lab Advisor tool.

Restart the sampler and observe if the problem persists.

Potential hardware error.

Please contact your Agilent service representative.