Error ID: ID?
No vial or well-plate was found in the position defined in the method or sequence.
When the needle carrier moves to a vial or well-plate and the needle is lowered into the vial or well-plate, the position of the needle is monitored by an encoder behind the vial pusher. If no vial or well-plate is present, the encoder detects an error and the message “missing vial or well plate” is generated.
Probable cause | Suggested actions | |
|---|---|---|
1 | No vial in the position defined in the method or sequence. | Install the sample vial in the correct position, or edit the method or sequence accordingly. |
2 | Defective needle carrier assembly. | Exchange the needle carrier assembly. |
3 | Defective transport unit assembly flex board. | Exchange the sample transport assembly. Please contact your Agilent service representative. |
4 | Defective MTP main board. | Please contact your Agilent service representative. |
base-id: 11469109643
id: 11469109643